Terms and Conditions

Please read the following Notices and Terms & Conditions carefully.

McDonald's Pakistan (McDonald's) maintains these digital mediums www.mcdonalds.com.pk, www.mcdelivery.com.pk, McDonald’s Mobile Application for both platform i.e. (Android and IOS) for your information, education, enjoyment and use. Please feel free to browse and place your orders.

By accessing and browsing the above-mentioned mediums, you agree to accept, without limitation or qualification, the Privacy Policy and the Legal Notices, Anti-Spam Notice and Website Terms and Conditions stated below.


If you are under 13 years of age, you should always have the express consent of a parent or legal guardian before using internet including this website.

Legal Notices

If you are browsing this website as a non-commercial consumer, you may access material displayed on the above mentioned mediums for your non-commercial, personal use only and subject to the Terms and Conditions stated below.

If you are browsing these above mentioned mediums as an employee/agent/member of any business or organisation, you may access or download material displayed on the above mentioned mediums only in accordance with their Terms and Conditions stated below. This permission is specifically conditioned on you maintaining all copyright, trademark and other proprietary notices contained on the materials and keeping all such material intact and in the same form as presented on the above mentioned mediums. Additionally, you may not:

a. distribute or transmit, modify, reuse, republish, frame, upload to a third party, report, or use the contents of the above mentioned mediums for public or commercial purposes, including the text, images, audio, and video without McDonald’s prior written permission; or

b. use any meta tags or any other “hidden text" or use any sponsored or paid Google or other search engine sponsored search results / sponsored links that utilise keywords that directly relate to any McDonald’s name, trade indicia, trademark, logo, product or brand without McDonald’s prior written permission.

Your access to and use of above mentioned mediums is also subject to the above mentioned mediums Terms and Conditions stated below and all applicable laws. The material on this above mentioned mediums resides on a server in the state of Lahore/Karachi, Pakistan. The law applicable to use of the material and to disputes arising out of the material is the state of Lahore, Pakistan.

Anti-spam notice

Your access to and use of above mentioned mediums is also subject to the above mentioned mediums Terms and Conditions stated below and all applicable laws. The material on this above mentioned mediums resides on a server in the state of Lahore/Karachi, Pakistan. The law applicable to use of the material and to disputes arising out of the material is the state of Lahore, Pakistan.

Website terms & conditions

All material on above mentioned mediums is protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used except as permitted in these Website Terms and Conditions or in the text on above mentioned mediums.

Restaurant Admission

Restaurant timings can be varied as per the situation/Govt restrictions and other conditions etc.

Offers/Vouchers/Coupons Redemption on McDonald's App

Eligibility and enrolment. In order to enroll in MyMcDonald’s Rewards Program, you must register an account to use the online services. Customers who registered an account to use the online services prior to the launch of MyMcDonald’s Rewards Program can enroll by continuing to use the online services on or after the launch date of McDonald’s Rewards program.

Offers- You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) offers are not transferable; and (5) there is no cash alternative; (6) Offers are only redeemable instore at the counter, kiosk, drive thru, or as stated in the Terms and can’t be redeemed when using the McDelivery service. In addition, there may be specific terms that apply to the offer which are stated on the app next to the offer.

How to redeem an offer

You redeem an offer when you place your order at the counter, kiosk, or Drive Thru by scanning the offer QR code or by reading out the alphanumeric code to the crew member taking your order.

How to earn points. You will earn points based upon the value of your qualifying purchase at the rate of PKR 15 is equal to 01 points.

Earning points will be on the without sales tax amount of orders.

You earn points from a qualifying purchase at a participating restaurant when you place your order:

  • at the counter, kiosk, Drive Thru, Service by scanning your digital loyalty card; or
  • by reading out the alphanumeric code to the crew member taking your order.

You can also earn points on every order you place through McDelivery service, on condition that you are signed in to McDelivery with the same email ID being used on McDonald’s app.

If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points. There might be a delay before the Points that you earn are added to your account.

* Maximum Points allocation limit against your order scan is 9,999 points.

In case of not receiving the points

In case you are still unable to receive points after 24 hours against the said transaction, even after scanning at our counter or after the manual input of your code, kindly email us on contactusapp@mcdonalds.com.pk with the said order receipt and your registered account details on the McDonald's App within 7 days of the transaction date on your order receipt. After 7 days, no action will be taken against any concerns or complaints.

Bonus campaigns or promotions. From time to time, McDonald’s Pakistan may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion.

Redeeming your points. You can redeem your points at participating restaurants for free products or a discount on a product from the Rewards Menu (“Redeemable Product(s)”). You must use the McDonald’s app to convert your points to an offer selected from the Rewards Menu.

You redeem an offer when you place your order:

  • at the counter, kiosk or Drive Thru, by scanning the offer QR code or
  • by reading out the alphanumeric code to the crew member taking your order.

You cannot redeem your points through McDelivery services.

Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the app.

Point expiration. Points expire at the end of the month after the year earned.

Restrictions on use

Material from the www.mcdonalds.com.pk website and any other World Wide Web website owned, operated, licensed or controlled by McDonald’s Corporation or any of its related, affiliated, or subsidiary companies (together, “McDonald’s") may not be copied or distributed, or republished, uploaded, posted or transmitted in any way, without the prior written consent of McDonald’s EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the materials for any other purpose violates McDonald’s intellectual property rights. The material in this website is provided for lawful purposes only. If you download software from our website, the software, including all files, images, contained in or generated by the software and accompanying data (together, the “Software") are deemed to be licensed to you by McDonald’s. Neither title nor intellectual property rights are transferred to you, but remain with McDonald’s, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form.

The information contained in this website is intended for use by persons resident in Pakistan . Any promotion, competition, product or service identified or contained in this website is subject to the applicable terms and conditions, which are available for download at the relevant page of this website promoting the applicable promotion, competition, product or service or alternatively such terms and conditions are available upon request from McDonald’s Pakistan via the “contact us" link.

Restriction of liability

Your use of above mentioned mediums is at your risk. McDonald’s (and its employees, servants or agents) makes no warranties or representations as to its accuracy and, to the extent permitted by law, McDonald’s (and its employees, servants or agents) specifically disclaims any liability or responsibility for any errors or omissions in the content on above mentioned mediums. Neither McDonald’s (and its employees, servants or agents) nor any other party involved in creating, producing or delivering above mentioned mediums is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or inability to use or access, above mentioned mediums whether due to a breach of contract, breach of warranty, negligence or otherwise even if McDonald’s has been notified or advised of the possibility of such damages. Except as otherwise stated in the text of a webpage of this website or as required by law, everything on above mentioned mediums and all McDonald’s products displayed on above mentioned mediums are provided to you “AS IS" and, to the extent permitted by law, is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MCDONALD’S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. McDONALD’S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT McDONALD’S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

To the fullest extent permitted by law, McDonald’s liability for breach of implied warranties, conditions or undertakings which cannot be excluded is limited, at McDonald’s option, to: in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.

Features and information of third party suppliers, third party products and/or services described or depicted on above mentioned mediums, or available for enquiry or application through website hyperlinks, including, without limitation, availability and descriptions of products or services as displayed on above mentioned mediums and via website hyperlinks are subject to change at any time without notice.

McDonald’s assumes no responsibility and shall not be liable for any damages to or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in above mentioned mediums (including accessing hyperlinks) or your downloading of any materials, data, text, images, video or audio from above mentioned mediums. McDonald’s also assumes no responsibility and shall not be liable for any interruptions or errors in access to above mentioned mediums or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made through or in relation to above mentioned mediums.


All remarks, suggestions, ideas, graphics or other information communicated to McDonald’s through this website (together, the “Submission") will forever be the property of McDonald’s. McDonald’s will not be required to treat any submission as confidential and will not be liable for any ideas for its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future McDonald’s operations. Without limitation, McDonald’s will have exclusive ownership of all present and future existing rights to submission of every kind and nature everywhere. Except as noted below in this paragraph, McDonald’s will be entitled to use submission for any commercial or other purpose whatsoever without compensation to you or any other person sending submission. Personally identifiable information that may be received at this website is provided voluntarily by a visitor to this website. For full details regarding McDonald’s treatment of personal information, please see McDonald’s Privacy Policy. Information submitted via a number of areas in this website is not retained. Therefore, the above right to use submissions is subject to this limited use of this information and excludes non-retained information. You acknowledge that you are responsible for whatever material you submit and you, not McDonald’s have full responsibility for the message, including its legality, reliability, appropriateness, originality and copyright.

Materials and third party logos, brands and trade names displayed on above mentioned mediums are either the property of or used with permission by McDonald’s. The use of these materials by you or anyone else authorized by you, is prohibited unless specifically permitted by these Website Terms and Conditions or specific permission is provided elsewhere on above mentioned mediums or specific permission is obtained from the third party owners. Any unauthorized use of images and third party logos, brands and trade names may violate copyright laws, trade mark laws, the laws of privacy and publicity, and civil and criminal statues.


Except as described otherwise, all materials in the McDonald’s website are made available only to provide information about McDonald’s. McDonald’s controls and operates this website from Lahore, Pakistan and makes no representation that these materials are appropriate or available for use in other locations. If you use this website from other locations you are responsible for compliance with applicable local laws.


McDonald’s is not responsible for the content of any website linked to or from above mentioned mediums. Your linking to any other website is entirely at your own risk. While McDonald’s may provide links on this website to other sites, the inclusion of such links is for your convenience and information only and should not be interpreted as an endorsement of the owner/sponsor of above mentioned mediums or the content of above mentioned mediums. To the extent permitted by law, McDonald’s disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.

Although McDonald’s may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on above mentioned mediums, McDonald’s is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any law. By accessing and browsing above mentioned mediums, you agree that you shall indemnify and keep indemnified, McDonald’s from and against any claim, action, damage, loss, liability, cost, payment, charge or expense including but not limited to consequential loss, economic loss and legal expenses (calculated on a solicitor/client basis) suffered or incurred by McDonald’s arising out of any claim or action that results from your accessing and use of above mentioned mediums or in connection with any breach by you of these Website Terms and Conditions.

McDonald’s will fully cooperate with any law enforcement authorities or court order requesting or directing McDonald’s to disclose the identity of anyone posting such materials. In addition, you will not:

a. Restrict or inhibit any other user from using or enjoying above mentioned mediums;
b. Post transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising; or
c. Download any material posted by any other user if you know or ought reasonably to know, that such material cannot legally be distributed in such a manner. Any order placed by you on above mentioned mediums or on a linked website is an offer by you to purchase the particular product or service specified. McDonald’s and the third party linked website owner reserves the right to accept or reject your offer for any reason, including, without limitation, an error in your order or in the material on above mentioned mediums, or the unavailability of the product or service. The contract to purchase the particular product or service only comes into existence in accordance with the stated Terms and Conditions of Sale of that product or service.


McDonald’s is an equal opportunity employer committed to a diverse workforce. McDonald’s franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described. To be considered for a posted job opportunity, you must submit an application.


McDonald’s or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all McDonald’s sites and (b) all related documentation and all copies and installations (together, the “Materials"). McDonald’s may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

These Terms and Conditions will be governed and be interpreted pursuant to the laws of the Government of Pakistan, not with standing any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this website for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this website.

McDonald’s may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and Conditions, you should therefore periodically visit this page, by clicking the Terms & Conditions link.

McDonald’s products and services are available in many parts of the world. However, the McDonald’s website may describe products and services that are not available worldwide. McDonald’s reserves the right to change any price, product, service or new item without notice. All promotional items are subject to availability. Prices may vary between restaurants.

Trademark information

The following trademarks used herein are owned by the McDonald’s Corporation (USA) and its affiliates: McDonald’s, Golden Arches, Golden Arches Logo, Single Arch Logo, McDonaldland and the McDonaldland character names and designs, Filet-O-Fish, Big Mac, Quarter Pounder, Chicken McNuggets, Ronald McDonald House, Ronald McDonald House Charities, RMHC, McFamily, McNuggets, Two all beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun, Happy Meal Box Design, French Fry Box Design, Speedee Logo, Ronald McDonald House Charities Logo, Ronald McDonald House Design, World Famous Fries, The House That Love Built Design, Mac Attack, Super Size, Lift Kids To A Better Tomorrow, Sausage McMuffin, McDonald’s Means Opportunity, McDonald’s Means Opportunities, McDonald’s Camp Quality Puppets, McHappy Day, Reduce, Reuse, Recycle, Only McDonald’s, McValue Meal, Happy Meal, McMuffin, Ronald McDonald, McChicken, MacZone, Hamburglar, Birdie, The Early Bird, Grimace, Fry Kids, McNugget Buddies, Cheeseburger Chorus, Amisconde.

McDonald’s and its affiliates make no representation of the availability of any product or service specified herein.

Only intended for Pakistani residents.

Lahore Head Office

GAM Foods Private Limited
+92 42 3529 2301 - 4
11-Off, Canal Burg Society, near Thokar Niaz Baig, Lahore Pakistan

Karachi Head Office

SIZA Foods Private Limited
+92 21 3840 0000
Lakson Building 2, Sarwar Shaheed Road, Saddar, Karachi Pakistan