Terms and Conditions
Please read the following Notices and Terms & Conditions carefully.
McDonald's Pakistan (McDonald's) maintains these digital mediums www.mcdonalds.com.pk, www.mcdelivery.com.pk, McDonald’s Mobile Application for both platform i.e. (Android and IOS) for your information, education, enjoyment and use. Please feel free to browse and place your orders.
By accessing and browsing the above-mentioned mediums, you agree to accept, without limitation or qualification, the Privacy Policy and the Legal Notices, Anti-Spam Notice and Website Terms and Conditions stated below.
Age
If you are under 13 years of age, you should always have the express consent of a parent or legal guardian before using internet including this website.
Legal Notices
If you are browsing this website as a non-commercial consumer, you may access material displayed on the above mentioned mediums for your non-commercial, personal use only and subject to the Terms and Conditions stated below.
If you are browsing these above mentioned mediums as an employee/agent/member of any business or organisation, you may access or download material displayed on the above mentioned mediums only in accordance with their Terms and Conditions stated below. This permission is specifically conditioned on you maintaining all copyright, trademark and other proprietary notices contained on the materials and keeping all such material intact and in the same form as presented on the above mentioned mediums. Additionally, you may not:
a. distribute or transmit, modify, reuse, republish, frame, upload to a third party, report, or use the contents of the above mentioned mediums for public or commercial purposes, including the text, images, audio, and video without McDonald’s prior written permission; or
b. use any meta tags or any other “hidden text" or use any sponsored or paid Google or other search engine sponsored search results / sponsored links that utilise keywords that directly relate to any McDonald’s name, trade indicia, trademark, logo, product or brand without McDonald’s prior written permission.
Your access to and use of above mentioned mediums is also subject to the above mentioned mediums Terms and Conditions stated below and all applicable laws. The material on this above mentioned mediums resides on a server in the state of Lahore/Karachi, Pakistan. The law applicable to use of the material and to disputes arising out of the material is the state of Lahore, Pakistan.
Anti-spam notice
Your access to and use of above mentioned mediums is also subject to the above mentioned mediums Terms and Conditions stated below and all applicable laws. The material on this above mentioned mediums resides on a server in the state of Lahore/Karachi, Pakistan. The law applicable to use of the material and to disputes arising out of the material is the state of Lahore, Pakistan.
Website terms & conditions
All material on above mentioned mediums is protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used except as permitted in these Website Terms and Conditions or in the text on above mentioned mediums.
Restaurant Admission
Restaurant timings can be varied as per the situation/Govt restrictions and other conditions etc.
Offers/Vouchers/Coupons Redemption on McDonald's App
Eligibility and enrolment. In order to enroll in MyMcDonald’s Rewards Program, you must register an account to use the online services. Customers who registered an account to use the online services prior to the launch of MyMcDonald’s Rewards Program can enroll by continuing to use the online services on or after the launch date of McDonald’s Rewards program.
Offers- You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) offers are not transferable; and (5) there is no cash alternative; (6) Offers are only redeemable instore at the counter, kiosk, drive thru, or as stated in the Terms and can’t be redeemed when using the McDelivery service. In addition, there may be specific terms that apply to the offer which are stated on the app next to the offer.
How to redeem an offer
You redeem an offer when you place your order at the counter, kiosk, or Drive Thru by scanning the offer QR code or by reading out the alphanumeric code to the crew member taking your order.
How to earn points. You will earn points based upon the value of your qualifying purchase at the rate of PKR 15 is equal to 01 points.
Earning points will be on the without sales tax amount of orders.
You earn points from a qualifying purchase at a participating restaurant when you place your order:
- at the counter, kiosk, Drive Thru, Service by scanning your digital loyalty card; or
- by reading out the alphanumeric code to the crew member taking your order.
You can also earn points on every order you place through McDelivery service, on condition that you are signed in to McDelivery with the same email ID being used on McDonald’s app.
If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points. There might be a delay before the Points that you earn are added to your account.
* Maximum Points allocation limit against your order scan is 9,999 points.
In case of not receiving the points
In case you are still unable to receive points after 24 hours against the said transaction, even after scanning at our counter or after the manual input of your code, kindly email us on contactusapp@mcdonalds.com.pk with the said order receipt and your registered account details on the McDonald's App within 7 days of the transaction date on your order receipt. After 7 days, no action will be taken against any concerns or complaints.
Bonus campaigns or promotions. From time to time, McDonald’s Pakistan may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion.
Redeeming your points. You can redeem your points at participating restaurants for free products or a discount on a product from the Rewards Menu (“Redeemable Product(s)”). You must use the McDonald’s app to convert your points to an offer selected from the Rewards Menu.
You redeem an offer when you place your order:
- at the counter, kiosk or Drive Thru, by scanning the offer QR code or
- by reading out the alphanumeric code to the crew member taking your order.
You cannot redeem your points through McDelivery services.
Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the app.
Point expiration. Points expire at the end of the month after the year earned.
Mobile Order and Pay
How to redeem an offer
This section applies to any orders you place using the online services. Please read this section before you send any orders to restaurants using the online services.
About ordering.
The purpose of ordering is to provide customers with a convenient way of building orders for products in advance and submitting their orders at a participating restaurant.
To place an order using the online services you need to have a registered online services account. The following information is required for registration: first and family name, and email-address.
Registering your payment method.
Before you submit an order, you must register a credit card or debit card (either one, a “payment card”) to use with your orders.
McDonalds and the restaurants use third party providers to securely store your payment card information and process your payments to restaurants. You understand and agree that, when you register a payment card, McDonald’s or its third-party providers may verify that the payment card you registered is valid. You also understand and agree that when you use ordering to make a purchase from a restaurant, that restaurant will be the merchant of record. Restaurants may require information other than your order code to verify your purchase. You represent and warrant that you are of sufficient age and have all legal rights to use all payment cards you register.
You purchase products directly from restaurants.
When you use ordering, you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. The restaurant you are purchasing from is owned and operated by SIZA FOODS PRIVATE LTD.
Creating, paying, and sending your order to a restaurant.
You can use Order Ahead to create an order and send it to a participating restaurant that you select. When you make your purchase, your payment card is charged when you press “Pay Now” on Order Ahead page in McDonald’s App. You will get an order number. Orders made must be collected in person from the selected restaurant.
Your Order Options
You can select the following options to pick up your online order: curbside (only available in some locations), counter, table service or drive thru.
Preparing your Order
All products are subject to availability at the restaurant where you collect your order. When you select your restaurant, you will see the Breakfast or Regular menu serving time for that restaurant. When you select your pickup option, you will see the serving time for each option (For example 6am – midnight). If you arrive after the restaurant has closed, then you will not be able to collect your order, and the payment will not be refunded. Please ensure you arrive in time before you confirm and make payment.
When placing your order for pick up at the counter you will see a message informing you of the approximate number of minutes required to prepare your order. If you have location services activated, and you are far from the restaurant you may see a message indicating that you are ready to proceed to the ‘confirm and pay’ screen. Please ensure that you arrive in good time. Once you confirm and pay your order will be prepared.
When placing your order for pick up at the Drive-Thru, you confirm and pay but your order will not be prepared until after you arrive at the Drive-Thru and provided your order code. If you select pick up at drive thru and you arrive after the menu change over or if any of your selected products are no longer available, then you will need to speak to a crew member.
When placing your order for pick up at curbside or for table Service, once you arrive, you need to enter your Curbside or table number into the App before you can pay. Once you confirm and make payment your order will be prepared. Once the order is ready, a crew member will greet you at your curbside or table and deliver your order.
Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due to your device’s display of colors or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.
About the prices in ordering.
Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law. Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.
Location Services
You may need to enable location services on your device to benefit from the automatic selection of your nearest restaurant and a location check if you are far away when you choose your pick-up option. If you do not have location services enabled, or if you do not wish to order from your nearest restaurant you will have selection the restaurant manually.
Paying for your order.
When you submit “Pay Now” you authorize the restaurant to process your order. The payment service provider will process your payment and charge the payment card you selected when you built your order. You may receive a notification within the ordering feature that the restaurant has accepted your order and is preparing it. You own the products after you have collected them.
What if I have an issue with a payment or want a refund?
Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you about their policy on when they release pending charges.
What should I do if I suspect fraudulent activity on my account?
If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different username and password combinations for each account.
Cancelling your order, refunds, and your consumer rights.
You could update or abandon your order at any time until you confirm and pay for your order. However, once you confirm and pay for your order you cannot cancel it. If you desire to seek a refund, including if the products are unsatisfactory or for any other reason, you can do so within a timeframe of 24 hours from the time you placed the order, by contacting the customer service center on 111 244 622 or by email on accounts1@mcdonalds.com.pk. Refunds may take up to 10 business days. Your legal rights in this respect are not affected by anything in these terms.
Restrictions on use
Material from the www.mcdonalds.com.pk website and any other World Wide Web website owned, operated, licensed or controlled by McDonald’s Corporation or any of its related, affiliated, or subsidiary companies (together, “McDonald’s") may not be copied or distributed, or republished, uploaded, posted or transmitted in any way, without the prior written consent of McDonald’s EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the materials for any other purpose violates McDonald’s intellectual property rights. The material in this website is provided for lawful purposes only. If you download software from our website, the software, including all files, images, contained in or generated by the software and accompanying data (together, the “Software") are deemed to be licensed to you by McDonald’s. Neither title nor intellectual property rights are transferred to you, but remain with McDonald’s, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form.
The information contained in this website is intended for use by persons resident in Pakistan . Any promotion, competition, product or service identified or contained in this website is subject to the applicable terms and conditions, which are available for download at the relevant page of this website promoting the applicable promotion, competition, product or service or alternatively such terms and conditions are available upon request from McDonald’s Pakistan via the “contact us" link.
Restriction of liability
Your use of above mentioned mediums is at your risk. McDonald’s (and its employees, servants or agents) makes no warranties or representations as to its accuracy and, to the extent permitted by law, McDonald’s (and its employees, servants or agents) specifically disclaims any liability or responsibility for any errors or omissions in the content on above mentioned mediums. Neither McDonald’s (and its employees, servants or agents) nor any other party involved in creating, producing or delivering above mentioned mediums is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or inability to use or access, above mentioned mediums whether due to a breach of contract, breach of warranty, negligence or otherwise even if McDonald’s has been notified or advised of the possibility of such damages. Except as otherwise stated in the text of a webpage of this website or as required by law, everything on above mentioned mediums and all McDonald’s products displayed on above mentioned mediums are provided to you “AS IS" and, to the extent permitted by law, is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MCDONALD’S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. McDONALD’S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT McDONALD’S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
To the fullest extent permitted by law, McDonald’s liability for breach of implied warranties, conditions or undertakings which cannot be excluded is limited, at McDonald’s option, to: in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.
Features and information of third party suppliers, third party products and/or services described or depicted on above mentioned mediums, or available for enquiry or application through website hyperlinks, including, without limitation, availability and descriptions of products or services as displayed on above mentioned mediums and via website hyperlinks are subject to change at any time without notice.
McDonald’s assumes no responsibility and shall not be liable for any damages to or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in above mentioned mediums (including accessing hyperlinks) or your downloading of any materials, data, text, images, video or audio from above mentioned mediums. McDonald’s also assumes no responsibility and shall not be liable for any interruptions or errors in access to above mentioned mediums or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made through or in relation to above mentioned mediums.
Submissions
All remarks, suggestions, ideas, graphics or other information communicated to McDonald’s through this website (together, the “Submission") will forever be the property of McDonald’s. McDonald’s will not be required to treat any submission as confidential and will not be liable for any ideas for its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future McDonald’s operations. Without limitation, McDonald’s will have exclusive ownership of all present and future existing rights to submission of every kind and nature everywhere. Except as noted below in this paragraph, McDonald’s will be entitled to use submission for any commercial or other purpose whatsoever without compensation to you or any other person sending submission. Personally identifiable information that may be received at this website is provided voluntarily by a visitor to this website. For full details regarding McDonald’s treatment of personal information, please see McDonald’s Privacy Policy. Information submitted via a number of areas in this website is not retained. Therefore, the above right to use submissions is subject to this limited use of this information and excludes non-retained information. You acknowledge that you are responsible for whatever material you submit and you, not McDonald’s have full responsibility for the message, including its legality, reliability, appropriateness, originality and copyright.
Materials and third party logos, brands and trade names displayed on above mentioned mediums are either the property of or used with permission by McDonald’s. The use of these materials by you or anyone else authorized by you, is prohibited unless specifically permitted by these Website Terms and Conditions or specific permission is provided elsewhere on above mentioned mediums or specific permission is obtained from the third party owners. Any unauthorized use of images and third party logos, brands and trade names may violate copyright laws, trade mark laws, the laws of privacy and publicity, and civil and criminal statues.
Jurisdiction
Except as described otherwise, all materials in the McDonald’s website are made available only to provide information about McDonald’s. McDonald’s controls and operates this website from Lahore, Pakistan and makes no representation that these materials are appropriate or available for use in other locations. If you use this website from other locations you are responsible for compliance with applicable local laws.
Disclaimer
McDonald’s is not responsible for the content of any website linked to or from above mentioned mediums. Your linking to any other website is entirely at your own risk. While McDonald’s may provide links on this website to other sites, the inclusion of such links is for your convenience and information only and should not be interpreted as an endorsement of the owner/sponsor of above mentioned mediums or the content of above mentioned mediums. To the extent permitted by law, McDonald’s disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.
Although McDonald’s may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on above mentioned mediums, McDonald’s is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any law. By accessing and browsing above mentioned mediums, you agree that you shall indemnify and keep indemnified, McDonald’s from and against any claim, action, damage, loss, liability, cost, payment, charge or expense including but not limited to consequential loss, economic loss and legal expenses (calculated on a solicitor/client basis) suffered or incurred by McDonald’s arising out of any claim or action that results from your accessing and use of above mentioned mediums or in connection with any breach by you of these Website Terms and Conditions.
McDonald’s will fully cooperate with any law enforcement authorities or court order requesting or directing McDonald’s to disclose the identity of anyone posting such materials. In addition, you will not:
a. Restrict or inhibit any other user from using or enjoying above mentioned mediums;
b. Post transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising; or
c. Download any material posted by any other user if you know or ought reasonably to know, that such material cannot legally be distributed in such a manner. Any order placed by you on above mentioned mediums or on a linked website is an offer by you to purchase the particular product or service specified. McDonald’s and the third party linked website owner reserves the right to accept or reject your offer for any reason, including, without limitation, an error in your order or in the material on above mentioned mediums, or the unavailability of the product or service. The contract to purchase the particular product or service only comes into existence in accordance with the stated Terms and Conditions of Sale of that product or service.
Employment
McDonald’s is an equal opportunity employer committed to a diverse workforce. McDonald’s franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described. To be considered for a posted job opportunity, you must submit an application.
Termination
McDonald’s or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all McDonald’s sites and (b) all related documentation and all copies and installations (together, the “Materials"). McDonald’s may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the Government of Pakistan, not with standing any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this website for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this website.
McDonald’s may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and Conditions, you should therefore periodically visit this page, by clicking the Terms & Conditions link.
McDonald’s products and services are available in many parts of the world. However, the McDonald’s website may describe products and services that are not available worldwide. McDonald’s reserves the right to change any price, product, service or new item without notice. All promotional items are subject to availability. Prices may vary between restaurants.
Trademark information
The following trademarks used herein are owned by the McDonald’s Corporation (USA) and its affiliates: McDonald’s, Golden Arches, Golden Arches Logo, Single Arch Logo, McDonaldland and the McDonaldland character names and designs, Filet-O-Fish, Big Mac, Quarter Pounder, Chicken McNuggets, Ronald McDonald House, Ronald McDonald House Charities, RMHC, McFamily, McNuggets, Two all beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun, Happy Meal Box Design, French Fry Box Design, Speedee Logo, Ronald McDonald House Charities Logo, Ronald McDonald House Design, World Famous Fries, The House That Love Built Design, Mac Attack, Super Size, Lift Kids To A Better Tomorrow, Sausage McMuffin, McDonald’s Means Opportunity, McDonald’s Means Opportunities, McDonald’s Camp Quality Puppets, McHappy Day, Reduce, Reuse, Recycle, Only McDonald’s, McValue Meal, Happy Meal, McMuffin, Ronald McDonald, McChicken, MacZone, Hamburglar, Birdie, The Early Bird, Grimace, Fry Kids, McNugget Buddies, Cheeseburger Chorus, Amisconde.
McDonald’s and its affiliates make no representation of the availability of any product or service specified herein.
Only intended for Pakistani residents.
Lahore Head Office
GAM Foods Private Limited
contactus@mcdonalds.com.pk
+92 42 3529 2301 - 4
11-Off, Canal Burg Society, near Thokar Niaz Baig, Lahore Pakistan
Karachi Head Office
SIZA Foods Private Limited
contactus@mcdonalds.com.pk
+92 21 3840 0000
Lakson Building 2, Sarwar Shaheed Road, Saddar, Karachi Pakistan
